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Refund and Returns Policy

Welcome to our BSH Walls and Floors! We want you to be completely satisfied with your purchase of in-stock standard wallcovering and floorcovering products. Please read our return policy to ensure a smooth and hassle-free experience.

In-Stock Standard Wallcovering and Floorcovering Products:

Return or Exchange: You may return or exchange in-stock standard wallcovering and floorcovering products within 14 days of the purchase date. Condition: The product must be unopened and in its original, resalable condition. Please ensure that the item is unused and in the same condition as when you received it. Process: To initiate a return or exchange, please contact our customer service team within the 14-day window. We will provide you with instructions on how to return the product. Refund or Exchange: Once we receive the returned item and confirm its condition, you can choose between a credit note or an exchange for another product of equal value.

Non-Stocking Products and Custom Products:

No Return, No Exchange: Non-stocking products and custom products are not eligible for return or exchange. This includes specially ordered items and products that are customized to your specifications.

Terms and Conditions:

  • Returns or exchanges are only accepted within 14 days of the purchase date.
  • Products must be in their original, unopened condition to be eligible for a return or exchange.
  • The customer is responsible for any return shipping costs.
  • A credit note will be processed once the returned item is inspected and approved.

Exceptions:

If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement. Where we have shipped the incorrect item, we will cover the cost of return shipping and send you the correct product. Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at info@bshwallsandfloors.com. We are here to assist you and ensure that you have a positive shopping experience with us. Thank you for choosing our products! We appreciate your trust in our commitment to quality and customer satisfaction.